I would highly recommend Susan (Cogan) Metallo as a realtor. Her experience and knowledge of the Chagrin Falls and surrounding areas is unmatched and she understands how to promote a home. The technology (virtual house tour) that she used with Bershire Hathaway was way better and more impressive compared to other firms. We spoke to several other realtors during our selection process because, after all, this is our largest asset and investment. In the end, we were so glad to have selected Susan and we are certain she did more for us than any other realtor would have. She is responsive and is truly committed to her client's interests. She will also be brutally honest with great advice and guidance during the process. You would be happy to have her representing you. Cheers to Susan!
We worked with Susan for a year plus transition with my husband's job transfer. Every step along the way she preempted my needs and concerns, and if she didn't know an answer to some off the wall question I had delivered, she had it quick. She helped me integrate into our kids' school community even before we moved from out of state, inviting me to attend basketball games of my kids' future teams, tailgating with future parents of my kids' peers, and helping us navigate the myriad of opportunities this community had to offer streamlining the process to help fit our needs. She is a time saver, a savvy negotiator and even great with interior design!!! ( she helped me with that too) Needless, to say, I highly recommend her and have done so.
We were moving to the area from Tennessee and I had very limited knowledge of the area. I had to rely on Susan, based on vague details my husband and I came up with, to help me narrow down a location. We knew what we were looking for in a house and property and she came up with a long list and wasted no time helping me narrow it down. We found an ideal home with a beautiful property. The negotiations were challenging because we were out of state, but she was great about walking us through everything. She put us together with a lender and several folks that did work on the home before we moved in. She went above and beyond meeting folks and making plans because we weren't close by. She is no nonsense, direct, and down to earth.
Susan is hands down the best realtor we've ever worked with or known. She was attentive and receptive to our needs and our questions, and she went to bat for us on more than one occasion to close the deal. She is really nice, very personable, professional, and overall a really great person. I will be recommending her to everyone I know.
I have worked with many realtors over the years, but Susan has been the best by far. Susan has a deep understanding of the local market and a nice network of realtors and other sources of home buyers. Susan was creative in her approach to the sale of my home and didn't stop thinking about new ideas until the house was sold!
We highly recommend working with Susan. She is professional, responsive, knowledgeable and honest. Every step of the way Susan guided us along the process of selling our home. We interviewed seven real estate agents and we definitely selected the right person to work with and trust. Susan did not hesitate to give us her honest, professional opinion on all matters. Equally impressive was her ability to get our home professionally photographed and 3D videotaped within a week of hiring her. In addition, within that week, she had a brokers' open house as well as a public open house. Our printed brochure and ads were outstanding. I cannot say enough about Susan. We highly recommend her and have!